Your practice’s year-end wellness check – Part 2
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Part 2 of 3: The operational tune-up
Our first wellness check article covered the financial aspects of your year-end checks. Now let’s take a look at those all-important operational issues. December is the perfect time to streamline your processes, helping your practice operate with maximum efficiency and minimal waste in the new year.
Smarter inventory means better cash flow
Managing your inventory efficiently is the key to financial stability in the new year.
- For items unused for 60 days or more, coordinate returns to Cencora to recover value
- Use Nucleus reports to avoid holding excess stock. Your account manager or technical consultant can help you optimize reorder points and make your stock rotation smoother.
When you reduce overstocking you minimize waste and storage demands – but also free up cash to use elsewhere.
Don’t neglect the first impressions
The front office team sets the tone for the entire patient experience and financial process.
- Start conversations early with patients about their 2026 deductibles, coinsurance, Medicare Advantage changes, and assistance options (like free drug programs vs. foundations)
- Verify and scan updated insurance cards to prevent billing errors before they happen
- Train your front-desk teams on how their accuracy directly supports the practice's overall financial health
Getting things right at the front desk saves everyone time and stress later – a simple investment in peace of mind.
Measure what matters
- Use this time to establish Key Performance Indicators (KPIs) that encourage teamwork and measurable improvement
- Automate repetitive tasks wherever possible to free up staff time
- Invest in technology that improves your billing cycle and the patient experience
- Conduct a patient survey to evaluate satisfaction and manage your online reputation
Benchmarking these metrics helps turn annual reflection into continuous, positive momentum.
In our final article, we’ll dive into the most vital element of all: your people. And remember, you don't have to tackle this alone! Whether you use InfoDive®, Nucleus®, or Protocol Analyzer – or all three – our teams at Cencora are always ready to chat through any part of this year-end process. We’re devoted to the success of your practice.
This article is intended to communicate IntrinsiQ Specialty Solutions (IQSS) capabilities. However, IQSS strongly encourages readers to review all available information related to the topics mentioned herein and to rely on their own experience and expertise in making decisions related thereto as the article may contain certain marketing statements and does not constitute legal advice.
